Terms and Conditions & Privacy Policy
Last updated: 5 April 2026
TERMS AND CONDITIONS
1. About Us
Oven Cleaners Direct is a paid directory service operated by Oisín Higgins, connecting professional oven cleaning specialists with homeowners, landlords and letting agents across the United Kingdom. By purchasing a territory listing or using this website, you agree to these terms.
2. Directory Listings
2.1 Oven Cleaners Direct provides directory listing services only. We are not a party to any transaction, agreement, or arrangement between a listed specialist and any homeowner, landlord, letting agent, or third party.
2.2 We do not employ, endorse, verify, or guarantee the quality, accuracy, or suitability of any specialist listed on this directory. Listings are published based on information provided by the cleaner.
2.3 We do not guarantee that any listing will generate enquiries, leads, or bookings. The directory is a marketing platform and results will vary.
3. Territory Purchases
3.1 Territory listings are sold on a first-come, first-served basis. Once a territory is purchased, it will not be sold to another specialist for the same geographic area while the listing remains active and in good standing.
3.2 Territory pricing is fixed at the time of purchase and is based on population tier. Prices are subject to change for new purchases but existing listings will not be retrospectively repriced during their active period.
3.3 All purchases are subject to our approval process. We reserve the right to decline or remove a listing at our sole discretion, including where we believe a submission does not meet our quality standards or where false or misleading information has been provided.
3.4 In the event a listing is declined following purchase, a full refund will be issued within 14 days.
4. Search Engine Rankings and Visibility
4.1 Oven Cleaners Direct makes no guarantee of search engine rankings, page position, or visibility on Google or any other search engine. Search rankings are determined by third-party algorithms outside of our control and are subject to change at any time.
4.2 We do not guarantee that any individual location page will appear on the first page of search results, or that any specific level of traffic or enquiries will be generated.
4.3 No refunds will be issued based on search engine position, traffic levels, or enquiry volume.
5. Listing Content
5.1 You are responsible for ensuring that all information submitted in your listing is accurate, up to date, and not misleading.
5.2 You must not include content that is defamatory, unlawful, or infringes the intellectual property rights of any third party.
5.3 We reserve the right to edit, suspend, or remove any listing that we deem to be in breach of these terms, without notice and without refund.
6. Refunds and Cancellations
6.1 Territory listings are non-refundable once a listing has been approved and published, except where a listing is declined by us prior to publication.
6.2 If you wish to cancel your listing, you may do so by contacting admin@ovencleanersdirect.co.uk. No refunds will be issued for unused listing periods.
6.3 Nothing in these terms affects your statutory rights as a consumer under UK law.
7. Liability
7.1 Oven Cleaners Direct is a directory platform only. We accept no liability for any loss, damage, injury, dispute, or claim arising from any interaction between a specialist listed on this directory and any homeowner, landlord, letting agent, tenant, or other third party.
7.2 We accept no liability for any loss of business, loss of revenue, or loss of profit arising from the performance or non-performance of this directory, including changes in search engine rankings or traffic levels.
7.3 Our total liability to you in connection with your listing shall not exceed the amount paid by you for that listing.
7.4 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
8. Intellectual Property
8.1 All content on ovencleanersdirect.co.uk, including text, design, and code, is owned by or licensed to Ebor Property Co. You may not reproduce or redistribute any part of this site without our prior written permission.
8.2 By submitting a listing, you grant us a non-exclusive licence to display your listing content, logo, and uploaded materials on this website for the purpose of operating the directory.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We reserve the right to update these terms at any time. Continued use of the directory following any update constitutes acceptance of the revised terms. We will notify active listing holders of any material changes by email.
11. Contact
For any queries regarding these terms please contact: admin@ovencleanersdirect.co.uk
PRIVACY POLICY
12. Who We Are
Oven Cleaners Direct is operated by Oisín Higgins of Ebor Property Co. For the purposes of UK data protection law, Ebor Property Co is the data controller for personal data collected through this website. Contact: admin@ovencleanersdirect.co.uk.
13. What Data We Collect
13.1 When you purchase a territory listing we collect your name, email address, phone number, business name, and payment information. Payment data is processed securely by our payment provider and is not stored by us.
13.2 When you submit a listing we collect your business contact details, logo, and any other information you provide in your listing form.
13.3 When you visit this website we may collect standard analytics data including IP address, browser type, pages visited, and time on site, via cookies and analytics tools.
13.4 When you contact us via the contact form or by email we collect your name, email address, and the content of your message.
14. How We Use Your Data
14.1 To process your territory purchase and manage your listing.
14.2 To display your business contact details publicly on your listing page.
14.3 To contact you regarding your listing, renewal, or any changes to these terms.
14.4 To improve the performance and usability of this website.
14.5 We will not use your data for unsolicited marketing without your consent.
15. Legal Basis for Processing
15.1 Where you purchase a territory listing, we process your data on the basis of contract performance.
15.2 Where you contact us with an enquiry, we process your data on the basis of legitimate interests.
15.3 Where we use analytics cookies, we process data on the basis of consent, which you can withdraw at any time.
16. Data Sharing
16.1 We do not sell your personal data to third parties.
16.2 We may share your data with third-party service providers who assist in operating this website, including our hosting provider, payment processor, and analytics platform. These providers are contractually obligated to handle your data securely and in accordance with UK data protection law.
17. Data Retention
17.1 We retain your listing data for the duration of your active listing and for a reasonable period thereafter for administrative purposes.
17.2 We retain purchase records for six years in accordance with HMRC requirements.
17.3 Contact form enquiries are retained for 12 months.
18. Your Rights
Under UK GDPR you have the right to access, correct, or delete your personal data, to object to processing, and to request data portability. To exercise any of these rights please contact admin@ovencleanersdirect.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.
19. Cookies
This website uses cookies for analytics and functional purposes. You can manage cookie preferences through your browser settings. Continued use of this website constitutes acceptance of our use of cookies.
20. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of this website following any update constitutes acceptance of the revised policy.